Pro Bono Opportunity – LiveHelp Operator

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LawHelpNY is New York’s leading legal information and referral resource helping low-income New Yorkers find solutions to their legal problems. Thousands of unrepresented New Yorkers come to looking for help with legal problems.

Navigating the legal system without the assistance of an attorney can be overwhelming and confusing. LiveHelp seeks to increase access to the free legal information written in plain language on and help vulnerable New Yorkers solve their civil legal problems.

Neither LiveHelp nor LawHelpNY give legal advice but rather, LiveHelp Operators connect people with relevant legal information, DIY forms and referrals to legal service providers.

Who can volunteer and how does it work?

LiveHelp is staffed primarily by law students, law graduates, and volunteer attorneys, under the supervision of a LawHelpNY staff attorney.

Generally, LiveHelp volunteers are required to commit to at least one weekly, three-hour shift for the duration of their service. Due to the significant investment in training and administration for each volunteer, it is expected that volunteers will commit to at least 50 hours of pro bono service as a LiveHelp Operator.

Volunteers work from their own computer, in any location where they can reliably access the internet. Volunteers are supervised by LawHelpNY staff, who review transcripts of chats.

Upon satisfactory completion of at least 50 hours and the exit survey, LawHelpNY will complete any required paperwork necessary to satisfy the pro bono requirement of the New York State Bar or your law school.

To be considered for a volunteer position for the Fall of 2020, please complete our online application, and email your resume to Dennis Brink at by July 31, 2020. 

Note: This is posted as an opportunity to perform volunteer legal work.  Whether the work qualifies toward the New York State Bar 50-hour pro bono requirement is a determination made on a case-by-case basis by the Character and Fitness Committee that processes bar admission applications. For more information about the 50-hour pro bono requirement, links to the rule and FAQ document, and who to contact if you have any questions, visit the Public Interest Law Center website here:

Posted in: PUBLIC INTEREST LAW CENTER (PILC) | Tags: , , , .